Refund policy
Refund policy
We offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a complete refund to the original payment method.
All seminars and classes are non- refundable, but they can be rescheduled for another date in case of an emergency. To be eligible for a reschedule, please submit the request 14 days before the actual training day.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product must have tags still on and be unopened
- Discounted items cannot be returned or exchanged
- Product must have no visible signs of wear or use
1- reply to the received order confirmation email to request which products you would like to return.
2- you are responsible for covering the shipping costs. In the event that the package damages the item, you are liable. To prevent any misunderstandings concerning the money-back guarantee, please ensure the package is securely and properly packed.
3- send all items back to sender.
4- please note that the refund process may take up to 10 days.
Proof of purchase
In order to process your refund, we kindly ask you to provide a receipt, purchase order, or any other valid proof of purchase. Please be aware that without the mentioned documentation, we won't be able to proceed with the refund request.
Shipping items
Returns must be mailed to:
1516 Westwood Blvd #105, Los Angeles, 90024 California/USA
You are responsible for covering the shipping expenses for the items you wish to return. Please note that we do not offer refunds for shipping costs.
Please package the goods securely to avoid damage during transit. Refunds may be rejected if the product appears damaged or excessively used beyond reasonable inspection. Thank you for your cooperation.
Return Label
We do not supply return shipping labels. Therefore, customers are responsible for the expense of return shipping. Please ensure you arrange for the shipping costs when returning your items.
If you have any inquiries about the return process, feel free to contact us at: info@belris.art
APPOINTMENTS & NO-SHOW POLICY
Your time is valuable, and so is ours! If you’re running late, please notify us as soon as possible.
Booking, Confirmation & Changes:
We send reminders 48 and 24 hours before your appointment via text and email. Please confirm, reschedule, or cancel accordingly.
Appointments are automatically canceled if no response is received 24 hours before the session.
Same-day appointments are automatically confirmed. To reschedule or cancel, you must call or text immediately. Exceptions are only possible within 15 minutes of booking; after that, the full service fee applies.
Cancellations & No-Shows:
Changes must be made at least 24 business hours in advance. Late cancellations or no-shows are charged 100% of the service fee.
A 15-minute grace period is allowed for late arrivals. After 15 minutes without notice, the appointment is considered a 100% no-show.
Service Suitability:
Please review each service description before booking. If you’re unsure which service is right, contact us by call, text, or email for guidance. Last-minute changes may not be possible due to scheduling, and the originally booked service must be honored to avoid a 100% no-show fee.
Client Requirements:
Clients must be 18+ for any service.
Semi-permanent makeup clients cannot be pregnant, breastfeeding, diabetic, or have high blood pressure, pacemakers, or other heart conditions.
Pregnant or breastfeeding clients may receive lash extensions, lash lifts, or brow services with signed consent.
Final Reminder:
Please be kind to our team and arrive on time — it helps us provide the best results and a relaxing experience for everyone!
